Whataview CL Sturminster Newton

Thank you for choosing to stay with us at Whataview CL, we hope you enjoy your stay. Please find below the terms and conditions applicable to our site.

Your agreement is with Whatview CL and its owners and references to 'we', 'us' and 'our' in these terms and conditions are to Whataview CL and its owners.

References to 'you' in these terms and conditions are to you, as the person making this booking and, where applicable, to every member of your party.

• Pitch fees are as advertised at the time of booking on our online booking system.

• Your booking is not secure until your deposit has been received, and a confirmatory email sent.

• Arrival is from 12h30 onwards and we ask that you vacate your pitch before 11h30 on your day of departure. We will do our best, where possible, to accommodate earlier arrivals or later departures.

• We welcome dogs and provide mapped walks. Please ensure you pick-up after your dog and keep it under close control at all times. Please note this is a working farm with livestock so ensure your dogs are on the lead / peg whilst on the farm.

• We can only dispose of your everyday rubbish. You must not leave broken items (e.g. chairs etc.) or large packaging (e.g. cardboard boxes from new items) as we are unable to dispose of them.

• If you would like to make use of a Drone, please ask permission first so we can give you advice on where you may use it.

• This is a working farm and you are requested to supervise your children at all times.

• We reserve the right to refuse acceptance or to terminate the visit of any person whose conduct we consider is detrimental to us, our site or our other visitors.

• We will not be held responsible for any loss or damage, however, caused, to your property or vehicles or any injury to you or your visitors.

 

Cancellation Policy

• We advise that you take out insurance to ensure that, should you need to change or cancel your holiday, you can recover the associated costs from your insurance provider.

• Events such as vehicle breakdown, illness or inclement weather etc. that may result in delayed arrival or cancellation of your stay are not the responsibility of Whataview CL and therefore we advise you to seek appropriate travel insurance.

• By making a booking and paying your deposit you signify your agreement with our refund policy below.

More than 28 days before arrival

• Refund of all payments made (including your deposit), minus non-refundable card/Stripe processing charges only.

14–28 days before arrival

• Refund minus one night's booking fee and non-refundable card/Stripe processing charges.

Less than 14 days before arrival (once your balance payment has been made) Because pitches booked this close to arrival are hard to re-let, especially for longer stays, what happens depends on whether we're able to re-let the cancelled night(s):

• If we re-let a cancelled night: you receive a full refund for that night (both your deposit and balance payment), minus a one-night administration and card-processing charge deducted once from your total refund.

• If we are unable to re-let a cancelled night: your deposit for that night is not refundable. Instead of a cash refund of the balance for that night, we will issue you a credit of equal value. This credit can be used against a new booking within the same calendar year as your original stay.  OR if you cancel within 6 weeks of the end of that year, it will instead be valid throughout the following year. Credits are personal to your booking, cannot be transferred, sold, or exchanged for cash, and will lapse permanently if not used within their valid period.

Examples:

• Full re-let: You cancel a 10-night stay 5 days before arrival. We manage to re-let all 10 nights. You receive a full refund for all 10 nights, minus one night's fee and card charges.

• Partial re-let: You cancel a 10-night stay 5 days before arrival. We manage to re-let 5 of the 10 nights. You receive a full cash refund for those 5 nights (minus the one-night admin/card charge); your deposit is retained for the 5 nights not re-let, and you receive a credit for the balance paid on those 5 unfilled nights, valid within the current (or, if applicable, following) year.

• No re-let: You cancel a 10-night stay 2 days before arrival and we're unable to re-let any nights. Your deposit is retained in full, and you receive a credit for the balance paid, valid within the current (or, if applicable, following) year.

On or after your arrival date

• No refund or credit will be given. Similarly, no credit or refund is available for any unused services included in the cost of your holiday, e.g. if you choose to depart early.

Notes

• "Same calendar year" / "following year" is based on the year of the original booked stay, with a 6-week-before-year-end cut-off for the rollover to next year.

 

Our description of our site is offered for informational purposes only. We shall not be responsible or liable for the accuracy, usefulness or availability of any information transmitted or made available via this site and shall not be responsible or liable for any error or omissions in that information.

 

We reserve the right to change these conditions from time to time as we see fit and your continued use of the site will signify your acceptance of any adjustment.